From delivery to peace of mind.
Four stages, one team. Here’s what happens from the day your hardware lands to the years it spends earning.
Commissioning
We bring your system online within about five working days after delivery, commissioned to manufacturer’s standard by factory-certified engineers. Grid, protection and safety settings are configured and verified before handover.
- Site readiness check
- Commissioning to manufacturer’s standard
- As-commissioned documentation
Monitor
eEMS watches the systems around the clock, in your language, flagging drift before it becomes a fault. On Premium, that monitoring is continuous and proactive, so we reach out before you notice.
- Continuous telemetry (Premium)
- Drift detection
- EN · FR · NL · DE desk
Respond
When something moves, we act within the SLA window. The clock is in your contract, a standard you can rely on. Most issues resolve remotely; when a site visit is needed, we mobilise inside the contracted window.
- 4-hour first response (Premium)
- Remote-first diagnosis
- On-site within SLA
Maintain
Preventive visits and smart spares keep performance up and warranty intact, year after year. We review SLA performance annually on Premium and adjust the plan as your systems evolve.
- Scheduled preventive visits
- Smart spare-parts stock
- Annual review (Premium)
Live in about a week.
Roughly five working days from delivery to live, instead of the usual several weeks.
Delivery & site readiness
Hardware on site; we confirm conditions for commissioning.
Commissioning
Configure, verify and bring the system live to manufacturer’s standard.
Go-live & handover
Asset earning, documentation delivered, monitoring switched on.
Monitor · respond · maintain
Continuous cover under your chosen service tier.
Written into the contract.
Contractual response
Your SLA window is set out in the agreement and measured against — a figure you can plan around.
One accountable team
The same people commission, monitor and repair your systems. Nothing falls between vendors.
Warranty preserved
Work to manufacturer’s standard keeps the manufacturer warranty valid throughout the contract.
Ready when your system is.
Send us the basics and we’ll map out commissioning and cover for your systems.